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You only need something like 10.121.123ħ. (ignore any extra characters like underscore / numbers following that) eg. Type this into the browser address bar of a computer that is connected to the same WIFI network or Ethernet network. From the list, you’ll be able to see the current i.p address of your printer (see example).Ħ. Click properties (or printer properties).ĥ.

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Click your printer in the list and either right click / properties or as in the example if you have windows 10 click ‘Manage’.ģ.

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You need to configure your printer to work on a static or fixed i.p address, here’s how to do it:ġ.On your computer navigate to the printers and devices in control panel.Ģ. You’ve managed to temporarily get your Dell printer online again but low and behold, 1 week later, it’s happened again! Grrrrrrrr! You’ll be looking for a permeant way to fix the dreaded Dell printer offline message and here’s what you need to do… How to fix the Dell printer offline issue permanently If you’re still struggling, let us know in he comments and we’ll try to help you further.

Check your firewall / antivirus settings to see if printer functionality is being blocked.

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Checking the print list in control panel and deleting the full list.

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Finding & installing an up to date printer driver on the dell support website.

If the above steps didn’t work for you, other things to try include: This should then get your Dell printer back online and up and running again temporarily but you may find that within a short period you have the same issue again. Lastly follow step 1 again, navigate to ‘Network adapters’, right click the wireless adapter > properties > power management and untick the same option as step 5 above. Untick ‘Allow the computer to turn off this device to save power’.ħ. On each ‘ USB Root Hub’ in turn, right click with your mouse and select ‘Properties’ (Make sure to only do this for USB Root Hub).ĥ. Scroll to the USB controller’s area and click the plus symbol or arrow to open the list.ģ.

On your computer find the device manager settings in your control panel.Ģ.

It’s highly likely that in a few days or even a week you’ll experience the same issue again! Here’s what to do: If you’re just looking to quickly get your printer back online again to finish a print job then there is a quick fix that will do the trick, But a word of warning….

Network information is missing in the printer settings / incorrect i.p address.

The Firewall / antivirus software is causing the communication error.

The computer is turning off the wireless adapter to save power.

This issue has 3 possible causes or a combination of all: However, the most common reason for this issue and the one I’m going to focus on fixing in this article is the issue caused by a miss communication between the PC, Wireless router and printer through its WIFI connection that cause the i.p address to change.

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There are several possible causes for your ‘Dell printer offline’ message such as the computer software being updated, a connection issue between the hardware of the printer and PC (including cables or Wi-Fi hardware), the printer may need firmware updates, or the printer driver on the PC needs an update. How to fix the dell printer down issue.How to quickly get your Dell printer online.What causes the Dell printer to not work?.Here’s what you’ll learn from this article: If you’re at the end of your tether and ready to throw your printer out of the window through sheer frustration, there is something you can do to fix this common Dell printer issue before you release the beast! So, step away from the printer for a few minutes, take a nice deep breath and read on… Our one printer is triply-defined: USB (direct to my computer) LAN (selected on the printer used by other machines in the house) Wireless (defined, but not selected on the printer available in case we want to move the printer anywhere else in the house).Are you constantly asking yourself, why is my dell printer offline? A direct connection eliminates fiddling with all the IP-and-associated variables. That will happen, wirelessly, in a couple of weeks.Īs noted (1) above, unless not practical the initial connection should be via USB. I don’t have it connected to a computer yet. –> Any fault probably will need outside repair. If only this fails, problem may be mechanical. If only this fails, problem most likely electronic.ģ Scan into computer. Use a USB connection easiest to configure.Ģ Print from computer. Suggestions, to perhaps narrow diagnostics.ġ Connect to computer.

But we don’t know if it is Scan, or Print, that is guilty. Various combinations are:įAX = (scan input OR print output ) + phone line The machine has multiple (sub-)functions: scan, print, 3 types of computer communications and FAX.